Customer Return Policy.

Verkoper is always happy to provide best of services to its customers.
Customer is eligible for return / exchange, if customer receives any product which fulfils the below mentioned criterion :
If there is Physical / in-transit damage to the received product.
If there are some items or accessories are missing.
If the car model year (Car accessories only) product different.
Note Images are used just for reference purpose it doesnot mean you will get the same exact Product.


Customer is not eligible for return/exchange :

If product is “No longer needed”.
If customer tried to handle the industrial product and unable to use it in proper way, which promotes any tear/damage.
Also, Made to Product(on demand) will not be returned.
If customer provides wrong model year during order placement that leads to incompatibility.

Guidelines for Return/Exchange:

For Products purchased on Verkoper, if customer has any concern with the Product, the customer shall inform to Verkoper Customer care(email) within 48 Hours of product delivery. Then he/she can return product within next 7 working days.
Customer must share box opening video, product photos before open and after open in email of Customer care team while opening the package in case of Empty Package/Quantity/Damage issue.Our support email is customercareverkoper@gmail.com
Box opening video must be mp4 format only.
Shared photographs of product must be four angle photograph.
Full Box/Package Image with label clearly visible. 
Product full image and close broken/mismatch parts min 2 images.
If they Industrial goods then return will be accepted only in case of wrong, defective, damaged product.
In Case of Faulty product, customer need to contact to out customer support via mail customercareverkoper@gmail.com or mobile/WhatsApp 8146501814.
All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

Return Pickup From Customer:
We don't have reverve pickup third party courier parterners that picks parcels from customer's address. Customer will bear that reverse process and ship that parcel to our warehouse address(that will be shared on email).
We recommend our customers to use India post  or any other cheaper logistic service for returning parcels.
Make sure if item seems breakable, you pack it properly and ensure item with courier service you use. If in reverse we receive broken item. Refund vlaue is 50% only. We record a video of each returned item.
Max reverse payable fee to that is Rs 100. This reverse payable is only applicable, if you got a broken product item otherwise customer will bear the reverse shipment charges.

Verkoper will refund this paid courier/shipment charge to customer during refund process.

 

Refund 
Verkoper shall intialte the refund process to customer within 15 (Fifteen) working days from the date of request made to the Customer Care team and item received back to ware house. for more details, please read our refund policy.